Call Center Representative

Responsibility

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Qualifications

• Previous experience in a customer support role
• Track record of over-achieving Strong phone and verbal communication in speak in an American accent skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Only Male Candidates

What benefits await you with us?

• Competitive salary – depending on the seniority in which we place you after the selection process, we will offer you a salary in one of the ranks listed at the bottom of the page.

• Flexible working hours – some of us are early risers, some are sleepers, sometimes we like a gentle hum in the office, and sometimes we prefer to work in silence.

• An annual budget for education and access to books and learning materials – it is important to us that everyone has a chance to satisfy their hunger for additional knowledge.

• 1 on 1 conversation – you will have the opportunity to get feedback on your work and progress.

• Paid sick leave – if it happens to you or your child, you don’t have to worry about how much the salary will be at the end of the month.

• Parking place – public parking in Ahmedabad is a nightmare, but we don’t have those worries. In addition to a large parking lot near the building.